Shipping policy

Shipping Policy

Last Updated: September 2026

At iKARPET, we carefully prepare and package every carpet to ensure it reaches you safely and in excellent condition. Orders are processed after payment has been successfully received. Shipping times may vary depending on the customer’s location, product availability, and delivery method selected at checkout. Once your order has been dispatched, you will receive the available tracking or delivery information.

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Delivery times are estimates and may be affected by factors outside iKARPET’s control, including customs procedures, weather, holidays, carrier delays, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address and contact information. iKARPET is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

For international orders, the customer may be responsible for any applicable customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the purchase price unless specifically stated at checkout.

If your carpet arrives visibly damaged, please contact iKARPET as soon as possible and provide photographs of the packaging and item so that we can assist you.

For any questions regarding shipping or delivery, please contact iKARPET through our official customer service channels.